Effective Date: Sept 20，2024.

 

1. Shipping Fees

• Overseas shipping fees are not included in the product prices. Additional charges may apply depending on your location.
   

2. Payment Policy

• All payments are non-refundable unless the item cannot be fulfilled.
   

3. Pre-order Deposit

• Deposits made for pre-ordered items are non-refundable.

• If the remaining balance is not paid within 10 days of notification, the deposit will be forfeited, and the pre-order will be canceled.
   

4. Product Details

• Please refer to the product description for the full price and the estimated release date of each item.
   

5. Refunds and Returns

• Once an item has been fully paid for and shipped, refunds or returns are not available unless there is an issue with the item upon arrival.

  • If an item arrives broken:

  • We will contact the studio to claim replacement parts on your behalf.

  • If the studio provides extra parts, we will send them to you.

  • If no parts are available, we will offer a partial refund.

• Customers must provide a video of the unboxing as proof to validate any claims. Refunds or replacements will not be issued for damages caused by customer negligence after unboxing.
   

6. Additional Information

• For further inquiries, feel free to message us on our Facebook page, Jean GK Resin, or submit a query via our website.